Refund policy
At Party Time Solution, we want every customer to be completely satisfied with the purchase. If for any reason you are not, we offer a straightforward return and refund policy to ensure your experience is smooth and hassle-free.
1. Return Period
- You have 14 days from the date of delivery to return your item(s) for a refund.
2. Return Conditions
- Items must be new, unused, in the same condition that you received them, and in the original packaging.
- Proof of purchase is required for all returns.
3. Return Shipping Costs
- We do not bear any shipping costs for returns unless the item is damaged, faulty, or an administrative error has occurred on our behalf.
- If the return is due to an error on our behalf, we will cover the return shipping costs.
4. Return Process
- To initiate a return, please first contact our customer service team at info@partytimesolution.com for a return authorization and instructions.
- Once your return is approved, you will receive a return shipping address and further instructions.
- Please ship the item(s) back to us using a trackable shipping method.
5. Processing Returns
- Once we receive your returned package, we will inspect the item(s) to ensure they meet our return conditions.
- Returns will be processed within 3-7 business days after our warehouse receives the returned package.
6. Refunds
- Refunds will be issued to the original payment account within 3-5 business days after the return has been processed.
- You will receive a confirmation email once the refund has been issued.
7. Exchanges
- We do not offer direct exchanges. If you wish to exchange an item, please place a new order for the desired item and initiate a return for the original item if it meets our return conditions.
8. Damaged or Faulty Items
- If you receive a damaged or faulty item, please contact our customer service team immediately at info@partytimesolution.com. We will provide you with instructions on how to return the item and will cover the return shipping costs.
- We will replace the item or issue a full refund, including any shipping charges.
9. Exceptions / Non-Returnable Items
- Please note that we will not accept returns or issue refunds for items returned without their accessories or if the items cannot be resealed and resold.
- Unfortunately, we cannot accept returns on gift cards.
10. Contact Us
If you have any questions or need further assistance, please do not hesitate to contact our customer service team at info@partytimesolution.com.
Thank you for choosing PTS inflatable costumes. We appreciate your support and look forward to serving you!
