Refund policy

Refund & Return Policy

Last updated: November 5, 2026. Thank you for shopping with Party Time Solution (PTS). This policy describes how returns, clearance purchases, damaged or incorrect items, and refunds are handled for orders made through our website. It does not limit any rights you may have under applicable law.

1. Standard Returns — 14 Days

For eligible non-clearance merchandise, please contact us within 14 calendar days of delivery to request a return. Products must be unused, in their original condition and packaging, and include all original accessories and components. Proof of purchase is required. Please obtain return authorization and instructions before shipping anything back.

2. Clearance Purchases — Final Sale

ALL CLEARANCE ITEMS ARE FINAL SALE. Products clearly marked "Final Sale" or offered through a Clearance collection at the time of purchase cannot be returned or exchanged for a change of mind, an unwanted purchase, an incorrect size choice, or a change in preference.

Important exceptions: Final sale does not prevent an appropriate remedy if a product arrives damaged, is defective, is materially different from the item ordered, is shipped incorrectly, or where applicable law requires a remedy. In these circumstances, contact us promptly. Depending on the situation and your legal rights, we will arrange a replacement, return, refund, or another legally required remedy. This policy does not exclude non-waivable consumer rights or applicable warranty protections.

Discount levels and stock availability may change. Any advertised discount percentage is based on the item's displayed selling price and compare-at price when the offer is shown.

3. Damaged, Defective, Missing, or Incorrect Products

If a product arrives damaged, defective, missing material components, or different from what you ordered, contact info@partytimesolution.com as soon as reasonably practicable. Please include the order number and a description of the issue. We may request reasonable supporting information. Please retain any packaging or accessories when safe to do so until we provide instructions.

When PTS is responsible for a fulfillment error or a verified damaged or defective item, or when required by law, we will arrange or cover appropriate return shipping and provide the applicable remedy.

4. Return Authorization

1. Contact info@partytimesolution.com with your order number and reason for the request.
2. Follow the return authorization and instructions we provide, including the correct return address.
3. For approved returns, use suitable packaging and a trackable shipping service, and include the original product components and accessories.

Unauthorized returns may be delayed or declined, except where applicable law provides otherwise.

5. Return Shipping

For ordinary eligible returns not caused by a PTS error, the customer pays return shipping unless otherwise agreed or required by law. For verified damage, defects, or incorrect shipments, follow the instructions from support; we will handle shipping costs as required by law and this policy.

6. Inspection and Refund Timing

We generally inspect and process approved returns within 3–7 business days after the package reaches our warehouse. Approved refunds go to the original payment method. Payment providers and banks typically take an additional 3–5 business days to post the funds; actual timing may vary. Any additional refund required by law will be handled accordingly.

7. Exchanges and Excluded Items

We do not generally provide direct exchanges for regular merchandise. To obtain a different eligible item, place a new order and request a return of the original item under the applicable policy. Final-sale products are not eligible for discretionary exchanges. Gift cards generally cannot be returned except as required by applicable law.

8. Existing Purchases

This update applies prospectively to orders placed on or after November 5, 2026. Orders placed earlier are subject to the policies presented when they were purchased, except where applicable law requires otherwise.

9. Contact

Party Time Solution (PTS)
Email: info@partytimesolution.com
Contact Customer Support