Shipping policy

At Party Time Solution, we strive to provide you with the best shopping experience, including a seamless and reliable shipping process. Please read our shipping policy carefully to understand our shipping practices and procedures.

1. Shipping Locations

We currently offer standard shipping within the contiguous United States (48 states).

2. Shipping Carriers

We primarily use UPS and USPS for our shipping services to ensure your orders are delivered safely and promptly.

3. Order Processing Time (1-2 Business Days)

  • All orders are processed within 2 business days.
  • Orders are not processed or shipped on weekends or holidays.

4. Shipping Time (2-7 Business Days)

  • After processing, orders will be shipped and are typically delivered within 2-7 business days.
  • Please note that delivery times may vary depending on the destination and other factors beyond our control.

5. Shipping Rates

  • We offer free standard shipping on orders over $59.
  • For orders under $59, a flat shipping fee of $5.99 will be applied.

6. Tracking Your Order

  • Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order on our Order Track page or the carriers' website.

7. Delays and Issues

  • While we strive to ensure timely delivery, unforeseen circumstances such as weather, carrier delays, or other external factors may affect your delivery time.
  • If there are significant delays or issues with your order, don't hesitate to get in touch with our customer service team at info@partytimesolution.com for assistance.

8. Address Accuracy

  • Please ensure that your shipping address is accurate and complete to avoid any delays or misdeliveries.
  • Party Time Solution is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

9. Damaged or Lost Packages

  • If your package arrives damaged or is lost during transit, please contact us immediately. We will work with the carrier to resolve the issue and ensure you receive your order.

10. International Shipping

  • Currently, we do not offer international shipping. We are working on expanding our services to international destinations in the future.

11. Contact Us

If you have any questions or need further assistance, please do not hesitate to contact our customer service team at info@partytimesolution.com.

Thank you for choosing PTS Inflatable Costumes. We appreciate your business and look forward to serving you!